Shipping policy

At Adithi Millets, we are committed to delivering your orders safely, fresh, and on time. Please read our shipping policy carefully before placing your order.

1. Order Processing

Orders are processed within 1–2 business days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day. Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.

Orders cannot be cancelled once they have been dispatched. Cancellation requests must be raised within 12 hours of placing the order by contacting us at adithi.millets@gmail.com or WhatsApp +91 96185 15161.

2. Delivery Time

Standard delivery within India generally takes 3–7 business days after dispatch. Delivery timelines may vary depending on your location, pincode serviceability, courier availability, weather conditions, public holidays, or other unforeseen circumstances. Remote and rural locations may require additional delivery time. Delivery is subject to the pincode serviceability of our courier partner Shiprocket.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. We may offer free shipping on selected orders, products, or during promotional periods. Cash on Delivery (COD) orders, where available, may attract additional handling charges and are subject to pincode serviceability.

4. Order Tracking

Once your order is dispatched, you may receive a tracking link or tracking number through your registered email address or mobile number. You can use the tracking information to check the current status of your shipment via the Shiprocket portal or the assigned courier partner's website.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information. If an order is returned because of an incorrect, incomplete, or inaccessible address, additional shipping charges may apply for re-delivery. Adithi Millets will not be liable for non-delivery due to incorrect address details provided at the time of ordering.

6. Delayed Deliveries & Force Majeure

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to: severe weather conditions, heavy rainfall, floods, cyclones, earthquakes, or other natural calamities; national or regional emergencies; public holidays; courier or logistics disruptions; high order volumes; or government-imposed restrictions. Adithi Millets shall not be held liable for delays caused by such events. We appreciate your patience and understanding in such situations.

7. Damaged or Tampered Packages

Please check your package carefully at the time of delivery. If the package appears damaged, opened, or tampered with, please contact us as soon as possible with photographs or videos of the package and products. Claims should preferably be reported within 48 hours of delivery. Claims raised after 48 hours may not be considered.

8. Missing or Incorrect Products

If you receive an incorrect or missing product, please contact our customer support team within 48 hours of delivery with your order number and clear photographs/videos of the package and products received.

We will first attempt to resolve the issue through one of the following, at our discretion:

• Partial or full adjustment towards your next order
• Store credit for future purchases
• Replacement of the missing/incorrect item in the next available dispatch

Returns are a last resort due to the perishable nature of food products and the economics of reverse shipping. We will always work towards a fair resolution that works for both you and us. Refunds, where approved, will be processed within 5–7 working days, depending on your bank or payment provider.

9. Bulk Orders

A bulk order at Adithi Millets is defined as any single order exceeding 20 kg in total weight or ₹5,000 in order value, or as communicated by our team from time to time.

Bulk orders are subject to management review and approval before processing. Pricing, delivery timelines, and payment terms for bulk orders will be communicated separately.

To protect the integrity of our operations, Adithi Millets reserves the right to:

• Cancel any order that appears to be placed solely for price discovery or without genuine purchase intent
• Reject or hold orders where customer details are incomplete, unverifiable, or suspicious
• Request advance payment or confirmation before processing bulk orders
• Blacklist accounts or addresses associated with fraudulent, fake, or repeated bad-faith orders

For genuine bulk enquiries, please contact us before placing your order.

10. Shelf Life

All products are dispatched with a minimum shelf life at the time of dispatch. Please refer to the best-before date printed on each pack. Store in a cool, dry place away from direct sunlight to maintain freshness.

11. Contact Us

For any questions regarding shipping or your order, please contact us: Email: adithi.millets@gmail.com WhatsApp: +91 96185 15161

We reserve the right to update this Shipping Policy from time to time without prior notice. Any changes will be posted on this page. Continued use of our website after such changes constitutes your acceptance of the revised policy. All disputes are subject to the jurisdiction of courts in Kurnool, Andhra Pradesh, India.